I'm a previous customer of long standing, but they've lost me as a customer now. So I up and walked out without even looking at the Longines, which I bought elsewhere and they lost a £1,000 sale for the sake of being greedy. Now I can appreciate that the cost may have gone up a bit, but from £15 to £70 to change 2 batteries, no service, just change 2 batteries? I think that's excessive in the extreme. Me: "Sorry, that's way too expensive, I'll take it home" Salesman: "Yes, but the watchmaker we used to use in Sheffield is no longer there so we have to send it to someone else and it's £70". Me: "You did that last year and the cost was £15" Salesman, looking across at the manager: "We have to send it away to an approved watchmaker sir" Me: "is that right? you charged me £15 last year" Salesman, after a quick talk to, (I assume), the manager: "That'll be £70 sir" So I thought, lets get the easy bit done first - put the Rotary in for batteries then look at and buy the Longines. I've used Browns before and the watch has to be sent away so their charge of £15 has been reasonable in the past. It isn't something I can do myself as the way the watch is put together the two crowns have to somehow be removed from the centre frame before the two cases can be opened, they come out frontwards, to get at the batteries. The Reverso has two separate movements, each requiring a battery. Back in 2019 I went into HL Brown in Doncaster with a view to buying a £1k Longines VHP and to have batteries fitted to my Rotary Reverso
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